Your storage, the simple version

The three things worth knowing

• Keep your rent up to date and you'll always have access.
• Your deposit comes back when you leave the unit empty and as you found it.
• Your things are stored at your own risk — please insure them.

Getting started

To get going we take a deposit (the amount depends on the unit — we'll always tell you the exact figure when you sign up) and your first month's rent (charged from your move-in date if you start partway through the month). Once that's paid, we'll give you access. We supply your padlock — please only use the one we give you.

Paying your rent

Rent is charged monthly from the 1st, and we'll email your invoice. Please pay by the 1st of each month. Start mid-month and we only charge from the day you move in.

Your deposit

Your deposit is held as security and comes back to you when you leave — as long as the unit is emptied, cleaned and left as you found it, with the padlock and keys returned. We'll aim to refund within 14 days of a quick check of the unit together. Two things to know:

• If anything's owing on your account when you leave — unpaid rent, a late fee, cleaning or disposal — we can take it from your deposit.
• A month you've paid for isn't refunded part-way through. If your notice runs into a new month you'll be invoiced for that month as normal and we refund the days it didn't cover along with your deposit; if that invoice isn't paid, or you left without giving notice at all, we take what's owed from your deposit instead. See Moving out.

If you fall behind

Life happens, and if a payment's late we'll always try to sort it out with you first — you'll get a reminder, and maybe a text or call. If it stays unpaid, here's exactly what happens, and when:

• After 7 days: we pause your access, add a £50 admin fee per unit hired, and any discount you were on stops. We'll also send written notice that we'll clear the unit on the 21st if it's still not paid.
• By the 14th: if that month's rent still hasn't been paid, we'll also ask you to pay the following month's rent in advance, so your account stays up to date.
• On the 21st: if it's still unpaid, that written notice counts as your notice — we're allowed to open the unit and sell or dispose of what's inside to cover what's owed. If a sale raises more than you owe, the difference is yours.

Using your unit

Your unit is for storage only — please don't work on things inside it, live in it, or use the address to run or register a business. And please don't sublet, share or hand it over to someone else without checking with us first.

For everyone's safety, don't store anything hazardous, flammable, explosive, perishable, living, illegal or stolen. We don't know what's in your unit — but if we've good reason to think there's something prohibited inside, we may need to remove it and, if necessary, involve the authorities.

Keys and access

Only you and people you've okayed can access your unit. We keep a spare key for emergencies, safety and the occasional compliance check — we'll give you 24 hours' notice where we can (unless it's an emergency), and we log whenever we go in. Holding a spare key doesn't make us responsible for your things (see below). Lost your key? A replacement is £20 + VAT.

Insurance and looking after your things

Your things are stored at your own risk, so please insure them for their full value — we may ask to see your cover. As a guide, please don't store more than £5,000 of goods in one unit without agreeing it with us first. We don't accept responsibility for your goods, however loss or damage is caused, so having your own insurance really matters. (Nothing here affects the legal rights you have that can't be signed away.)

Staying safe on site

A few site basics: there's a 10 mph limit, take care opening and closing the unit doors, and keep well clear of the automatic gates while they're moving. If you spot anything unsafe, please tell us.

If your rent changes

If we ever need to change your rent, we'll give you at least 30 days' notice. If it doesn't suit you, you're free to give notice and move out.

Moving out

When you're ready to leave, just give us 14 days' notice by email or text (one calendar month for warehouse and garage units). Empty the unit, leave it as you found it, and return the padlock and keys. We'll do a quick check together, sort your deposit, and that's it.

Rent runs by the calendar month. Once you've paid for a month it's yours right through to the last day, so there's no need to rush to get everything out — take the time you need. The flip side is that we're not able to refund part of a month if you finish early.

Notice runs for 14 days from the day we receive it — not to the end of the month. This is the one that catches people out, so it's worth being clear. Telling us on the 27th that you're leaving on the 31st isn't four days' notice and then done: your notice runs to the 10th of the following month, and you're with us until then.

The easy way to avoid that: give us notice at least 14 days before the last day of the month. In a 31-day month that means telling us by the 17th; in a 30-day month, by the 16th. Do that and your notice ends on the last day of a month you've already paid for — nothing more to settle, and your deposit comes straight back.

If your notice does run into a new month, we won't charge you a whole extra month for a few days. Your invoice arrives on the 1st for the full month as normal and you pay it as normal; then, once you've moved out and we've checked the unit over, we refund your deposit plus the days of that month your notice didn't cover, worked out daily. Using the same example — notice on 27 October, running to 10 November:

• Your November invoice arrives on 1 November for the full month, as usual.
• You move out on the 10th and hand back the padlock and keys.
• We refund your deposit plus 20 days of November — the days after your notice ended.

That refund applies only to a month invoiced after you've given notice. It doesn't apply to a month you'd already paid for when you gave it — that one is yours, as above. The rest of it:

• If that last invoice isn't paid, we'll take the days you did use out of your deposit instead and refund you the balance. Same figure either way — it just comes out of a different pot.
• Moving out early doesn't shorten your notice. Once you've given it, we plan around that date and may have promised the unit to someone else, so clearing it a week early doesn't change what the notice period covers.
• If you leave without telling us at all, the full 14 days is still due and comes out of your deposit.

None of this is meant to catch anyone out. Tell us 14 days before the end of the month and there's nothing extra to settle at all.

If you leave things behind

Once you've moved out and ended your hire, anything left in the unit is treated as abandoned. If it's still there after you've gone, we'll take it that you've chosen to leave it, and we may clear, sell or dispose of it and recover any costs. (This is different from being behind on payments while still with us — there, we'll always warn you first.)

The legal bits

This agreement is under the law of England and Wales. We may update these terms from time to time and will give you 30 days' notice of anything important. We'll always use the contact details you gave us, so please keep them up to date.

Agreeing to these terms

By paying any invoice we send you — including your first payment when you book — you're agreeing to these terms. There's nothing to post back or sign. We'll always point out the key bits about payments, your deposit and access, and if you've any questions, just ask.