Site Guidance
Everything you need to know as an MB Storage customer
Simple rules that keep every site safe, clean and secure for everyone.
Access & security
Getting in and out
Access is granted to you (and any verified people agreed with us) via our mobile phone entry system - bring your phone and you can visit your unit at any time. Please don't let anyone onto site who can't gain access independently; it keeps your goods and everyone else's secure. The gates are automated - please make sure you and any objects are clear when they're operating.
Padlocks & keys
Only padlocks supplied by MB Storage may be used on your unit - we provide a high-quality padlock with every unit. We hold a spare key for compliance checks. Lost keys are replaced for a small fee (£20 + VAT).
On-site safety
Please take care when opening and closing container doors, and keep to the 10mph site speed limit. Report any issues to management - everyone on site shares responsibility for safety.
Your unit
What you can store
Units are for storage use only. No hazardous, toxic, flammable, explosive or illegal materials or items may be stored, and no work may be carried out on items in or around your unit. Unattended vehicles aren't permitted on site without prior permission.
Keeping the site clean
We take site cleanliness seriously. Please keep the area outside your unit clear - any litter or abandoned goods may be removed and the cost invoiced back.
Condition & suitability
You'll inspect your unit before you move in so you're happy with its condition. We recommend regular checks, and we'll carry out any repairs or offer an alternative unit where needed.
Payments & deposits
How billing works
Hire is charged from the first of the month (a daily rate applies if you start mid-month). Invoices are issued by email monthly and are due on the 1st. Your first payment includes a refundable deposit - returned in full when you leave, provided the unit is left as it was found.
Late payments
We'll always send reminders first - communication with us is the best way to avoid any issues. Invoices unpaid after seven days may result in access being suspended and an administration fee. If you're ever struggling, talk to us early and we'll work with you.
Insurance
Insurance of your contents is your responsibility - we recommend arranging cover for the items you store. We're happy to point you in the right direction if you're unsure.
Full terms and conditions are provided with your sign-up agreement. Questions? Call 07375 355233 or email info@mbstorage.co.uk.